IndiGo Ranked Among the World's Worst Airlines in 2024 AirHelp Score Report
In a recent poll by AirHelp, an EU-based claim handling company, IndiGo was rated as one of the "world's worst airlines." The airline got a score of 4.80, which was not good enough, ranking 103rd out of 109 companies. The main reason for this low score is that customers are unhappy and the company does a bad job of handling flight disruption claims.
The 2024 AirHelp Score report rates airlines on a number of important factors, such as how on-time they are, how good their service is, and how well they handle compensation claims for customers who were affected by delays. All of these factors were given the same amount of weight in the final score. The rankings were based on comments from passengers in 54 countries from January to October 2024.
Why does IndiGo have such a low rank?
The main reason for IndiGo's low ranking is bad customer satisfaction comments. Many passengers said that the way the company dealt with delays and claims was a big problem. It's normal for flights to be delayed or cancelled, but customers expect airlines to handle these problems quickly and fairly. AirHelp says that IndiGo did badly in this area, which hurt its total score.
The company also did not do well in terms of comfort, food quality, and service during the flight, all of which affect the passenger experience. Being on time is important for plane travel, but passengers also want to be comfortable and have a smooth trip. This seems to be an area where IndiGo could do better.
In response to criticism, IndiGo
In reaction to the ranking, IndiGo said in a statement that the AirHelp report's results were wrong. The airline didn't agree with the survey's methods, especially the fact that it wasn't clear how many people from India were in the group. Some people at IndiGo said that this lack of clarity could make people question the results' reliability.
The airline also defended its image for being on time by saying that it always does a good job in this area. IndiGo stressed that its record for being on time is still one of the best in the business. The company said that compared to other airlines of the same size and type, it has the lowest number of customer complaints.
"As India’s most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of on-time, affordable, courteous, and hassle-free travel experience for its customers," it said in a statement.
What Does the Survey Tell Us About the Big Picture?
The AirHelp study doesn't just rank airlines; it also wants to get businesses to pay attention to what the public says and make changes. CEO of AirHelp Tomasz Pawliszyn said that the rankings are meant to "encourage airlines to continuously listen to passenger feedback" and give a clear picture of how airlines are doing in a number of important areas.
The best score on the list was 8.12, given by Brussels Airlines. It was just ahead of Qatar Airways (8.11) and United Airlines (8.04). Air India, the only other Indian airline on the list, came in 61st with a score of 6.15, which is pretty cool. The survey also put Tunisair at the very bottom of the list, which shows how different airline behaviour is around the world.
A Call to Get Better
Even though IndiGo's answer may call into question the survey's methods, the airline's low ranking can't be ignored. Airlines, like IndiGo, need to take customer comments seriously and work to improve the parts of their service that make customers unhappy.
As more and more people post their thoughts online, airlines are under more and more pressure to keep up high standards for not only being on time, but also for service quality and how they handle customer complaints. Since IndiGo is India's biggest airline, it will probably need to deal with these issues if it wants to stay ahead in the tough flight business.
And finally, the 2024 AirHelp rankings remind us that when it comes to customer service, every airline can do better, no matter how big or popular they are.
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